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Welcome to our Frequently Asked Questions page.  Don’t hesitate to get in touch if there’s anything else you’d like to know.

FAQs about delivery and returns

What are my options for delivery in the UK?  We send out all our products to UK addresses using Royal Mail’s Second Class delivery service.  This service is free-of-charge for every UK order, except for bespoke prints and canvases.  Let us know via the Contact Us page if you would prefer First Class delivery, which we will arrange for a £2 fee. You can also specify pick-up from our picture shop on Llandudno Pier if this is more convenient for you (click here for opening times).  None of our products require you to sign for them, but unfortunately our prints are too large to fit through a letterbox.  At checkout you have the option to specify an alternative delivery address, such as a workplace.

How long will it take for my items to arrive? We do our very best to send out all orders within 48 hours of receiving them. In most cases, this is more like 24 hours.  If you’re in a hurry or have a particular deadline, let us know by leaving a comment during checkout and we will not only endeavour to meet your timings, but also keep you up-to-date with how your order is progressing.

What are my options for overseas delivery? We send all products to addresses outside the UK using Royal Mail’s and Parcelforce’s services.  We deliver to most places in the world; if your country isn’t in the drop-down list at checkout, please get in touch and we will see what we can arrange.

How do I return a product? We offer a no-quibble, 28-day returns policy, because we think this is fairer than the measily seven days requied by the Distance Selling Regulations.  We will refund the postage you paid if you want to return a product from a UK address.  So that we can process the refund, you will need to contact us to let us know you’re making a return.  Please do not under any circumstances send a return to our address on Llandudno Pier, as it is likely to get lost.  We will give you the correct address when you get in touch.  You will also need to ask the Post Office for a certificate of posting, and return the product via Second Class post or Economy parcel delivery (if the product is a large one).  If it’s more convenient, you can bring the item back to our picture shop on Llandudno Pier (click here for opening times).

FAQs about our North Wales photography service

Do you do commercial photography? Yes, we have an extensive track record in commercial photography in North Wales and beyond.  We offer commercial photography in Llandudno, Conwy, Bangor, Anglesey, Denbighshire, Flintshire, Chester, Cheshire, Liverpool and Manchester.  Please visit our commercial photography page to find out all about our services.

Do you do wedding and portrait photography? We specialise in landscape photography. As mentioned above, we also offer commercial photography in North Wales, Cheshire, Liverpool and Manchester.  We’re sorry, but we don’t do wedding or portrait photography.

FAQs about licensing our pictures of North Wales and Northern England

Are your images available in digital format?  To avoid image theft, we don’t make any of the images sold on this website available digitally.  However, you’ll find lots of free images available in our scrapbook (click here to visit our scrapbook), on our blog (Llandudno Daily Pictures) and on our Facebook page (North Shore Pictures on Facebook).

Can I licence one of your images? Yes, providing that it is for use in print only. Please contact us for a quote.

FAQs about prints and frames

Do you do gift wrapping? At present all our pictures are wrapped in white tissue paper with a blue-ribboned tag, and put in a nice box or a cardboard envelope.  We don’t offer a gift-wrapping service at the moment.  In the meantime, you can specify a message at checkout, such as a ‘happy birthday’ message, which we will write neatly on a message card and include with the item.

Do you offer gift vouchers? We don’t have the technology to do this at present.  However, you can ask the person you have in mind to set up a wish list with us, enabling you to choose something from their list.  It can then be delivered to you, or straight to them, complete with a message card if you wish.

What are your frames like? We have very carefully chosen our frames to enhance the pictures and provide you with great quality at an affordable price.  Our Medium framed prints are framed in a smart black resin frame, manufactured by the same people who supply frames to M&S.  Each frame is 15mm thick.  Our Large framed prints are framed in a simple black aluminum frame from leading manufacturer Nielsen.  Each frame is 9mm thick. All our prints are available unframed (please see below for more details).

How are your unframed prints presented? All our unframed prints are backed by a high quality, no-aperture white mount and popped in a protective see-through sleeve.  The mount sits neatly behind the print to protect it until you are ready to frame it.  The exception is Extra Large bespoke prints, which because of their size come rolled in a poster tube.