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Delivery & Product Information

Delivery:

The deadline for Christmas 2013 orders is Tuesday 17th December.

Free UK postage: Postage and packing is absolutely free for all orders to the UK mainland, no matter how small, except for bespoke items such as canvases and Extra Large prints.  Items with free postage are sent via Royal Mail’s Second Class delivery service.

Free UK returns: We will refund the postage you paid if you want to return a product from a UK address.  So that we can process the refund, you will need to contact us to let us know you’re making a return.  Please do not under any circumstances send a return to our address on Llandudno Pier, as it is likely to get lost.  We will give you the correct address when you get in touch.  You will also need to ask the Post Office for a certificate of posting, and return the product via Second Class post or Economy parcel delivery (if the product is a large one).

Overseas shipping: We are happy to ship to most places in the world.  Most countries are available in the drop-down list when you check out; if not just send us an email via the Contact page for a quote.

Delivery service: We deliver to addresses in the UK using the Royal Mail’s Second Class mail service. Let us know if you would prefer First Class delivery, which we will arrange for a £2 fee.

Due to their longer leadtime, canvases and bespoke Extra Large prints are sent by First Class post.

Deliveries of prints are unfortunately not likely to fit through your letterbox, but feel free to specify a workplace or other alternative delivery address when you enter your delivery details.

Delivery leadtimes: We pride ourselves on despatching your order as quickly as possible and will normally post your goods within 48 hours of you placing your order, excluding Sundays. We will email you when your order is shipped. Have a short deadline? Let us know and we’ll do our very best to meet it.

If you are requesting an individually commissioned item, we will advise you of the delivery time on enquiry.

No-quibble 28-day returns policy: We love our products and hope that you will too. However, just in case you change your mind, we offer all our UK customers a 28-day, no-quibble returns policy. Just return the item in its original condition and make sure that you include the original delivery note.  We will immediately refund your payment.  To make sure that your return is processed as quickly as possible, it is strongly in your interest to call us on 07925 679724 or email us to let us know that you’re sending an item back.  We can then give you the correct address to which to send a return.  Our returns policy is valid for 28 days after you have received the item.

Products:

Printing: Our images are very carefully hand printed on top quality paper.  The inks we use are certified Epson cartridges.  While we make every effort to be as exact as possible, a print on paper may occasionally be slightly different in light, detailing and colour to how it looks on your computer screen, but rest assured – we wouldn’t sell them if they didn’t look great.  And we offer a free no-quibble returns policy, just in case.

Sizes and borders:The size quoted for each image refers to the size of the paper each is printed on, not of the image itself.  All sizes are approximate.  Each image is surrounded by a plain white border for a neutral finish.

Signatures:All our prints are exclusive photographs by Geoff Steen.  Each print is signed and embossed by Geoff himself.

Frames: We have very carefully chosen our frames to enhance the pictures and provide you with great quality at an affordable price.  Our Medium framed prints are framed in a smart black resin frame, manufactured by the same people who supply frames to M&S.  Each frame is 15mm thick.  Our Large framed prints are framed in a simple black aluminum frame from leading manufacturer Nielsen.  Each frame is 9mm thick. All our prints are available unframed (please see below for more details).

Unframed prints: All our unframed prints are backed by a high quality, no-aperture white mount and popped in a protective see-through sleeve.  The mount sits neatly behind the print to protect it until you are ready to frame it.  The exception is extra Large bespoke prints, which because of their large size come rolled in a poster tube.

Orientation: ‘Portrait format’ means that the print’s shorter measurement is its top and bottom, with its longer measurement down the sides.  ‘Landscape format’ means that the print’s longer measurement is its top and bottom, with its shorter measurement down the sides.

Mousemats: Our mousemats are suitable for use with optical and non-optical mice and have an ultra hard-wearing, mark-resistant triple coating.

Fridge magnets: Our fridge magnets are made from ultra-thin, flexible magnetic material which has been specifically chosen to sit flush against the fridge door.

Greeting cards: All our cards come with a matching envelope and are packed in a protective cellophane sleeve.